SMART CITY ENERGY LLC is seeking a Sales Support Engineer to be a key player in ensuring top-notch customer satisfaction. If you have a knack for troubleshooting, technical support, and enjoy solving problems, we want you to join our team! Your expertise will help us maintain strong customer relationships and contribute to our company’s ongoing success.
Key Responsibilities
- Customer Support: Act as the main point of contact for customer inquiries and technical issues.
- Troubleshooting: Resolve software and hardware problems efficiently and provide detailed solutions.
- Documentation: Record all customer interactions and issues in our CRM or support ticketing system.
- Software Assistance: Help customers with installations, updates, and configurations of software products.
- Training: Offer guidance to customers on how to use our software effectively.
- Collaboration: Work closely with developers and QA teams to solve customer issues.
- Technical Support: Support with Windows installation, networking, and SQL Server configuration.
Qualifications
- Educational Requirements: Bachelor’s degree in Computer Science, IT, or a related field.
- Experience: Proven experience in technical support, help desk, or a similar role.
- Skills: Strong troubleshooting abilities for both software and hardware issues.
- Communication: Excellent written and verbal skills to engage with customers clearly.
- Customer-Focused: Patience, empathy, and a desire to help clients succeed.
- Tech Knowledge: Familiarity with CRM tools, Windows, networking, and SQL Server.
- Organizational Skills: Strong time management and ability to work both independently and with a team.
Benefits
- Competitive Salary: Enjoy a rewarding salary package with opportunities for growth.
- Professional Growth: Enhance your technical skills through continuous training.
- Supportive Team: Work in a collaborative environment that encourages personal development.
- Job Stability: Full-time position with long-term career opportunities.
How to Apply
- Send Your CV: Reach out via WhatsApp at +968 94959432 to apply.
- Highlight Your Skills: Focus on your experience in troubleshooting, customer support, and technical knowledge.
- We’ll Reach Out: If we believe you’re a good fit, we’ll contact you for an interview.
Ready to help customers and grow your career? Apply now to become a Sales Support Engineer at SMART CITY ENERGY LLC!
